Shipping policy
Shipping Policy
Last Updated: August 24, 2026
At Vexoraerk, we aim to process and deliver orders as efficiently as possible.
Please review the following information before placing your order.
1. Processing and Shipping Time
Our estimated delivery time is:
20–40 business days.
The delivery estimate generally includes the time required for order processing, transportation, customs processing where applicable, and final delivery.
Delivery times are estimates and are not guaranteed delivery dates.
2. Order Processing
Orders are processed after payment has been successfully received and verified.
Processing may take additional time during holidays, promotional periods, or periods of unusually high order volume.
3. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because the shipping information provided by the customer is incorrect or incomplete, additional shipping costs may apply if reshipment is possible.
4. International Shipping
Depending on the destination, orders may be subject to customs inspections, import duties, taxes, or other fees imposed by local authorities.
Any applicable customs duties, import taxes, or similar charges are the responsibility of the customer unless otherwise stated by us.
Customs processing may also affect delivery times.
5. Tracking Information
Where tracking is available, tracking information may be provided after the order has been shipped.
Tracking information may take some time to become active after the carrier receives and scans the shipment.
6. Delays
Delivery may be delayed due to circumstances outside our reasonable control, including:
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Customs processing.
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Weather conditions.
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Carrier delays.
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Transportation disruptions.
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Public holidays.
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Incorrect or incomplete shipping information.
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Other unforeseen circumstances.
If your order is delayed, please contact our customer service team at:
7. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us at jocelynmalabe582@outlook.com with your order number and relevant details.
We will work with the applicable carrier or shipping provider to investigate the issue and determine an appropriate resolution.
8. Delivery Address Changes
If you need to change your shipping address after placing an order, contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
9. Contact
For shipping-related questions, please contact:
Website: vexoraerk.shop