Refund policy
Return and Refund Policy
Last Updated: August 24, 2026
Thank you for shopping at Vexoraerk. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the terms below.
1. Return and Exchange Period
We accept eligible return and exchange requests within 30 days of the date you receive your order.
To be eligible for a return or exchange, the item must generally be:
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Unused and in its original condition.
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In the original packaging, where applicable.
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Free from damage, stains, odors, or signs of use.
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Accompanied by the order number or other proof of purchase.
Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions. If a product is non-returnable, this will be stated on the applicable product page.
2. How to Request a Return or Exchange
Before sending an item back, please contact our customer service team at:
Please include:
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Your order number.
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The name of the item you wish to return or exchange.
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The reason for the return or exchange.
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Photos or other information if the item arrived damaged or defective.
Please do not send an item back before receiving return instructions from our customer service team.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.
We may request photographs or other information to help us verify the issue.
If the issue is confirmed to be our responsibility, we may provide an appropriate remedy, which may include a replacement, exchange, refund, or other solution depending on the circumstances.
4. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
5. Return Shipping Costs
Unless the return is due to an item being defective, damaged upon arrival, or incorrectly supplied by us, the customer may be responsible for the return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to our error.
6. Exchanges
If you wish to exchange an eligible item, please contact us at jocelynmalabe582@outlook.com before returning the item.
Exchanges are subject to product availability.
7. Late or Missing Refunds
If you have been notified that your refund has been issued but you have not received it after a reasonable processing period, please first check with your bank or payment provider.
If you still cannot locate the refund, contact us at:
8. Questions
If you have any questions regarding returns, exchanges, or refunds, please contact:
We reserve the right to review return and refund requests individually and to apply applicable consumer protection laws and regulations.